eClerx Services Ltd, incorporated in 2000, is a global leader in business process management, automation, and analytics services serving Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. The company has established itself as a trusted innovation partner, focusing on productized services that enhance business outcomes through technology, artificial intelligence, and deep domain expertise.
The firm employs about 19,400 people across multiple global locations including Australia, Canada, Germany, India, Italy, Netherlands, Peru, Philippines, Singapore, Dubai, Thailand, UK, and the United States. This extensive geographical presence allows eClerx to provide round-the-clock support to its global clientele and leverage cost-effective delivery models across different time zones.
eClerx operates through three primary divisions that cater to different aspects of business process management: eClerx Customer Operations, eClerx Digital, and eClerx Markets.
- The Customer Operations division is engaged in providing operational service and process throughout the customer journey, creating solutions and services utilizing its domain knowledge.
- The Digital division is involved in the production, e-commerce/Web operations, and analytics and insights services.
- The Markets division offers consulting, technological innovation, and process management solutions.
The company's service portfolio includes advanced analytics, automation, technical operations support, and digital care services. It helps its clients in improving sales and retention while reducing service costs. eClerx also provides comprehensive technology solutions, data analytics and reporting, customer experience management, and regulatory compliance services across multiple industries.
eClerx Services Ltd has a market capitalization of ₹16,964 Crore as of July 2025, reflecting its strong market position in the business process management sector. For the full year FY25, eClerx posted a consolidated profit after tax of ₹541.1 Crore, up 5.8% from the previous year, with annual operating revenue at ₹3,365.9 Crore, reflecting a 15.1% YoY increase.
The company demonstrated resilience in its recent quarterly performance, with Q4 revenue going up 16.1% YoY and net profit by 16.6%, reporting the highest-ever annual revenue at INR 3,439.6 Crore for the full fiscal year. However, the full-year EBIT margin dipped by 199 basis points to 21.9%, despite EBIT growing 5.41% YoY to ₹753.4 Crore.
Key financial metrics include:
- Revenue for FY25: ₹3,365.9 Crore (15.1% YoY growth)
- Net Profit for FY25: ₹541.1 Crore (5.8% YoY growth)
- Q4 FY25 profit: ₹152.52 Crore on total income of ₹930.21 Crore.
- EBIT margin for Q4 FY25: 22.9% (improved by 89 basis points sequentially).
- Cash and cash equivalents: ₹1025.8 Crore for FY25.
eClerx has been actively expanding its global footprint with strategic investments in new markets. eClerx opened a delivery center in Lima, Peru, to provide customer operations support, and the company has also established operations in Cairo, Egypt, to serve its growing client base in the Middle East and Africa region.
The company is making significant investments in emerging technologies, particularly in artificial intelligence and automation. Strategic investments in GenAI and technology integration are expected to enhance service delivery and client engagement, although immediate monetization remains elusive. eClerx has also achieved ISO 42001:2023 Certification for Artificial Intelligence Management Systems, demonstrating its commitment to maintaining high standards in AI implementation.
The company's delivery headcount stood at 19,267 at the end of March 2025, up 11.8% from the previous year, reflecting the company's continued investment in human capital to support its growth trajectory. eClerx has been recognized for its human resources practices, with the company winning a Silver at the 2025 Asia-Pacific Stevie® Awards for 'Innovation in Human Resources Management, Planning & Practice'.
The company has also been recognized by its clients for service excellence, with eClerx being named "Partner of the Year 2024" by a leading global Media and Telecommunications company, highlighting its ability to deliver exceptional value to its clients across different industry verticals.
Promoter holding in eClerx Services Ltd has gone up to 53.81% as of March 2025, indicating strong confidence from the founding team and management in the company's long-term prospects. Listed on the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE) of India, eClerx Services Ltd. counts many Fortune 500 companies among its Top 20 clients.
The company continues to focus on maintaining EBITDA margins and profitability, alongside proactive staffing investments, reflecting a commitment to long-term growth and operational efficiency. With its strong domain expertise, innovative technology solutions, and global delivery capabilities, eClerx is well-positioned to capitalize on the growing demand for business process management and analytics services across various industries.
