Firstsource Solutions Limited is a leading global provider of customised Business Process Management (BPM) solutions and a specialized global business process management partner under the RP-Sanjiv Goenka Group. The company is headquartered in Mumbai and has been listed on the BSE and NSE since 2007. Originally founded in 2001 as ICICI InfoTech Upstream Ltd, the company was renamed to Firstsource Solutions Limited in 2006.
Firstsource provides transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries, acting as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies. The company serves over 150 global businesses with its comprehensive suite of business process services.
The company's business segments include Banking and Financial Services, Healthcare, Communication, Media and Technology, and Diverse Industries, with maximum revenue generated from the Banking and Financial Services segment. The company offers various banking and financial services including customer acquisition, onboarding, transaction processing and payments, disputes and complaints, servicing, bereavement and power of attorney, fraud and financial crime, and account closure.
In healthcare, Firstsource provides health plan services comprising claims operations, enrollment and billing, customer service, care coordination, credential provider, data and network management, benefit coding, maintenance, coverage, medicaid enrollment, prior authorization, medical coding, denial management and prevention, patient billing and collections, and receivables management.
The company solves clients' biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data and analytics, with real-world practitioners working collaboratively to deliver future-focused outcomes. Firstsource's 'Digital First, Digital Now' approach helps organizations reinvent operations and reimagine business models, enabling them to deliver moments that matter and build competitive advantage.
As of March 2025, Firstsource operates global delivery centers across 10 countries including India, the United States, the United Kingdom, the Philippines, South Africa, Australia, Mexico, Romania, Trinidad and Tobago, and Turkey, primarily serving clients in North America and Europe, with North America accounting for approximately 68% of revenues and EMEA for 31%.
The company has an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, enabling it to provide round-the-clock services to its global clientele.
Firstsource Solutions Ltd has a market capitalisation of Rs 27,295 crore as of recent market data. The company's 52-week high share price is Rs 422.80 and 52-week low share price is Rs 202.50, indicating significant growth momentum.
In FY25, Firstsource Solutions achieved a 26% revenue increase to Rs 79.8 billion, with a 15.5% rise in net profit to Rs 5.9 billion. Revenue reached ₹2,167.77 crore with Net Profit at ₹160.69 crore as of March 2025 (Q4 FY25).
Key quarterly performance highlights include:
- Net profit jumped 20.37% to ₹160.69 crore in Q4 2024-2025
- Sales rose 29.86% to Rs 2167.77 crore in Q4 FY25 versus Rs 1669.29 crore in Q4 FY24
- For the full year, net profit rose 15.49% to Rs 594.46 crore in FY25, while sales increased 25.89% to Rs 7972.10 crore
In May 2024, Firstsource acquired Chennai-based medical billing firm Quintessence Business Solutions & Services (QBSS) for ₹327.8 crore, including its US arm Quintessence Health LLC. In September 2024, the company acquired UK-based customer experience provider Ascensos for £42 million, which continues to operate independently as a business unit headquartered in Scotland.
Firstsource Solutions is set to join the futures and options (F&O) segment starting May 30, 2025, with shares rising by 2.5% to Rs 377 following this announcement. The company has also partnered with Sanas, the provider of the world's first real-time speech understanding platform, to enhance customer interactions using AI technology.
Promoter holding in Firstsource Solutions Ltd stands at 53.66% as of March 2025, with RPSG Ventures Limited as the promoter entity. The company is chaired by Sanjiv Goenka, who leads the RP-Sanjiv Goenka Group.
The company is part of the RP-Sanjiv Goenka group with a turnover of US$4.4 billion and an asset base of US$7.3+ billion as of FY24, operating across sectors including power and natural resources, infrastructure, carbon black, retail, education, and media & entertainment, with a presence in 50+ countries and 100+ offices globally.
Firstsource Solutions continues to strengthen its position as a global leader in business process management services, leveraging technology, domain expertise, and strategic acquisitions to drive growth across its diversified industry portfolio. The company's strong financial performance, expanding global footprint, and focus on digital transformation position it well for continued growth in the evolving BPM services market.
