Hinduja Global Solutions Limited (HGS) is an India-based company engaged in business process management (BPM). The Company offers a range of voice and non-voice-based services, including contact center solutions and back-office transaction processing, serving clients across America, Canada, Europe, Asia, and the Middle East. HGS is recognized as a leading provider of solutions in digital consumer experience (CX), business process management (BPM), and digital media services.
As a part of the esteemed Hinduja Group, HGS benefits from its parent company's diverse presence across sectors such as Automotive, Information Technology, Media, Entertainment & Communications, Infrastructure Project Development, Oil & Specialty Chemicals, Power, Real Estate, and Healthcare. The Hinduja Group globally employs approximately 200,000 people. Established in 1995 as Tele Video Communications India Pvt. Ltd, the company transitioned into a public entity in 2006, subsequently expanding its service offerings and global footprint.
HGS primarily operates through its BPM segment, which integrates automation, analytics, and artificial intelligence with deep domain expertise. This segment focuses on delivering digital customer experiences, back-office processing, contact center solutions, and Human Resources Outsourcing (HRO) services. The company also has a digital media business, NXTDIGITAL, which functions as an integrated digital delivery platforms company, providing services via satellite, digital cable, and broadband.
Hinduja Global Solutions provides its comprehensive business process management services across various geographies, including the United States, Canada, Jamaica, Colombia, Philippines, the United Kingdom, rest of Europe, India, and other international markets. Its service portfolio includes:
* Consumer Facing Services: Consumer engagement, work-at-home solutions, and HGS Work Cloud solutions.
* Business Process Optimization Solutions: Back-office processing, human resources outsourcing, and B2B services.
* Contact Center Transformation Solutions: Contact center for analytics and intelligence.
The company also offers a suite of digital solutions, encompassing digital experience, automation, analytics, and cloud services, alongside digital marketing and social media engagement solutions. HGS caters to a diverse client base across industries such as automotive, banking, financial services, insurance, consumer electronics and technology, consumer packaged goods, healthcare, public sector, retail and e-commerce, travel and hospitality, and telecom sectors.
As of July 2025, Hinduja Global Solutions Ltd has a market capitalization of ₹2,638 Crore. The company has faced challenging market conditions, reflected in a market cap decline of 39.6% over one year and a poor sales growth of -2.45% over the past five years.
The company has been undergoing a pivotal leadership transition, emphasizing digital transformation and stakeholder engagement to enhance customer experience and operational efficiency. While maintaining a strong balance sheet and cash flow, HGS has faced pressures from global market uncertainties and evolving consumer expectations, necessitating a focus on innovation and cost optimization.
For the full year ended March 2025:
* Net profit declined 8.84% to ₹121.42 crore, compared to ₹133.19 crore in the previous year (FY24).
* Sales declined 4.58% to ₹4404.18 crore, compared to ₹4615.72 crore in the previous year (FY24).
Q4 FY25 Results:
* Revenue: ₹1,297.72 Crore, a 3.17% increase year-over-year and a 5.09% jump quarter-over-quarter.
* Net Profit: ₹3.81 Crore, a significant -95.79% decline year-over-year.
* EBITDA: INR 279 Crore (USD 33 million).
* EBITDA Margin: 21.5%.
Q3 FY25 Results:
* Net Loss: ₹8.59 crore, compared to a profit of ₹43.25 crore in Q3 FY24, indicating a significant decline in profitability.
* Revenue from Operations: ₹1,064.05 crore, down from ₹1,203.67 crore in Q3 FY24, reflecting a YoY decline in top-line performance.
* Revenue (FY25): ₹4,404 Crore
* Net Profit (FY25): ₹101 Crore
* Market Capitalization: ₹2,638 Crore (as of July 2025)
* Promoter Holding: 68.0%
* Cash Position: Net Treasury and Cash Surplus of INR 5,168 crores (as of March 31, 2025).
* Total Debt: INR 1,187 crores.
Hinduja Global Solutions (HGS) is continuously investing in AI-led technology services with a strategic focus on transforming customer experiences (CX) for its clients. Building on its legacy of enhancing client competitiveness, HGS now serves as a preferred CX and business process transformation partner for some of the world's largest brands, guiding them through an increasingly digitized landscape.
The company has expanded its AI capabilities by integrating advanced features like language translation and voice authentication into its Agent X platform. Demonstrating its commitment to growth and expansion in key markets, HGS has opened a new tech services center in Bengaluru, India, and a CX hub in Cape Town, South Africa. These initiatives underscore the company's focus on leveraging technology and expanding its global presence.
Despite facing near-term challenges, HGS remains steadfast in its focus on digital transformation and AI-driven solutions to maintain its competitive position within the global business process management industry. Strategic investments in AI and technology-driven solutions are anticipated to drive future growth, particularly within the mid-market segment, where shorter sales cycles are becoming prevalent.
However, the company navigates a landscape marked by global market uncertainties and evolving consumer expectations. This environment necessitates a strong emphasis on innovation and cost optimization to ensure continued relevance and profitability. HGS shares are traded on both the NSE and BSE under the symbol HGS and stock code 532859, respectively. The company’s registered office is located in Mumbai, with operational headquarters in Bengaluru.
