One Point One Solutions Ltd (OPOSL) is a customized Business Process Management (BPM) service provider that has established itself as a comprehensive outsourcing solutions company in the Indian market. It is a domestic-focused Process Management and Outsourcing services provider, leveraging Next-Gen analytical solutions to cater to various industry verticals with technology-driven business solutions.
The company operates with a PAN India team across 5 locations with 8 centres and boasts over 5,500 IT experts, providing it with significant geographical reach and technical expertise to serve diverse client requirements. OPOSL offers complete solutions across verticals in B2B, B2C, new-age digital business, and marketplace segments, positioning itself as a versatile service provider in the business process management space.
One Point One Solutions provides a comprehensive range of business process management services designed to enhance operational efficiency for its clients. Its core service offerings include:
- Contact Center Services: Sales and leads generation, customer care, and debt management and collections services.
- Back-Office Services: Email and content management, chat bots solutions, social media management, billing, payment/settlement, exception management, account maintenance, charge back, dispute management, and data analysis services.
- Business Solutions: Workflow management, speech analytics, process automation, and quality monitoring services.
- Security and Compliance: IT infrastructure services and omni channel solutions.
- Origination Services: Know Your Customer (KYC), data administration, IB/OB verification, application screening, fraud verification, and underwriting support services.
- Customer Services: Technical help desk and customer retention services.
The company is an ISO/IEC 27001:2013 and ISO 9001:2008 certified provider, tailoring its services to various industries such as telecommunications, banking and finance, travel, e-commerce, and manufacturing.
One Point One Solutions has demonstrated strong financial growth in recent periods:
- Q4 FY2024-25 Performance (compared to Q4 FY2023-24):
- Sales rose 28.06% to ₹67.05 crore.
- Net profit rose 31.23% to ₹8.74 crore.
- FY2024-25 Performance (compared to FY2023-24):
- Annual revenue increased 51.01% to ₹256.36 crore.
- Net profit surged 55.10% to ₹33.16 crore.
- Market Capitalization: ₹1,299 Crore (placing it in the small-cap category)
- P/E Ratio: 39.66
- P/B Ratio: 3.26
- 52-Week High: ₹77.50
- Promoter Holding: Increased by 0.85% over the last quarter, indicating confidence from leadership.
The company has established partnerships with leading organizations across various sectors, including Bharti Airtel Limited, Videocon d2h Limited, Baroda Pioneer Asset Management Company Limited, Dish Infra Services Pvt Ltd, LIC Mutual Fund Asset Management Limited, Shop CJ Network India Private Limited, and Wonderchef Home Appliances Private Limited.
Its peers in the broader IT services and outsourcing sector include major players like Tata Consultancy Services Ltd, Infosys Ltd, HCL Technologies Ltd, Wipro Ltd, Tech Mahindra Ltd, LTIMindtree Ltd, and Persistent Systems Ltd, highlighting its position within a competitive industry.
One Point One Solutions has achieved significant milestones that strengthen its market position and operational capabilities:
- CMMI V3.0 Maturity Level 3 Certification: On July 1, 2025, the company achieved this prestigious certification for Development and Services, demonstrating its commitment to quality and process excellence.
- Strategic Acquisition: One Point One Solutions Limited announced the acquisition of a 60.05% stake in TECHSCIENT.AI Private Limited for ₹26 crore. This deal, expected to close by September 30, 2025, will support the company's digital transformation strategy.
One Point One Solutions Ltd represents a growing player in India's business process management sector, with strong financial performance, strategic acquisitions, and quality certifications positioning it for continued growth in the evolving digital services marketplace.
